I have now been trying for a refund for 6 months. Ticketek Marketplace (marketplace.ticketek.com.au). Create an account to follow your favorite communities and start taking part in conversations. Abusive partner? Verification can help ensure real people write reviews about real companies. Youmade an unsuccessful request for annual leave for the date of theBooking. I have contacted your Customer Service team but have not received a response. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Fire A report from the fire service and/or police. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Where You have not been physically examined by aDoctor prior to the date of the Booking. 2023 ProductReview.com.au Pty. (This can normally be obtained from the transport companys website). They rapidly charged my credit card, then didn't provide the tickets. But the thing is, they didn't. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! The phone message also contradicts itself. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Released a technology that is fully flawed just like the rest of the governing bodies around the world. As it got closer to Christmas I started to worry, as they were to be presents. What a disgrace!! Travel insurance and COVID-19: what you need to know. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Emergency Services Police, Fire and Rescue Service or other Emergency Services. are the business owner or registered Director, or a member of. Refunds & Exchanges Follow New articles New articles and comments. I reported the scam to my credit card provider! Companies can ask for reviews via automatic invitations. Poor service really. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Why does Ticketek Marketplace charge fees? Why are there multiple listings for the same event at different prices? Absolutely appealing customer service!!!!! What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. means cancellation or significant delay of flight(s) which. Press question mark to learn the rest of the keyboard shortcuts. means the unforeseen change of the date of an examination that. They stole my money too. We may consider other Emergency Circumstances at our discretion. They are the shittest service in Australia. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) It's about $1500 and I have no idea what to do next. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I tried calling, emailing before the show, had I had a response we would have made the show. Why should I buy from Ticketek Marketplace? Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. IMPORTANT Any translation of this document from English is for assistance and information only. Any reason for refund must not be foreseeable at the time. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Ticketek Australia you're a pathetic poor excuse for a company. Cannot add tickets to wallet. Frontier Touring, Special Guests: Maisie Peters and Budjerah. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Any translation of this document from English is for assistance and information only. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Emergency Services Police, Fire and Rescue Service or other Emergency Services. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I find the app difficult to navigate. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Youmade an unsuccessful request for annual leave for the date of theBooking. There is no phone number, only an email which does not get answered. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Ticketek wastes YOUR TIME like it doesn't matter. . How totally useless. The office was just as bad as the ticket fees would have you believe. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. A copy of the letter requiring Jury Service. I replied and asked for a direct line or email address to speak to management/no reply since. Adverse weather with no Government Agency warnings not to travel. Further details in the disclaimer. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Immediate household persons living together at the same permanent address. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). 2023 Trustpilot, Inc. All rights reserved. is cancelled, postponed or cannot be fulfilled by the. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. What is the Ticketek Marketplace Terms and Conditions for? I got tickets to a concert from ticketek that got cancelled of covid. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. What the hell is that? Voluntary relocation or where you are changing employer for a new role. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Where a Ticket is offered for sale, sold or Safe, Fast and Verified After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Worst website and app I have ever used!!! DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I recognise the terms of service were available, but nobody reads those. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Change My Location
Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Why is this company even allowed to operate?????? We/Us/Our We are the Booking agent with whom You made the Booking. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Simply do not try to contact them in any way shape or form.Worst customer service. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Here are 8 tips for writing great reviews. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Are Refundable tickets available through Ticketek Marketplace? I will NEVER buy tickets from this company again! You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. chevron_left, Availability & type of seating will vary & is set by the venue. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Why is your site permanently unavailable. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. In event of a Refund Application the English language version shall be the basis of settlement. To read more about Covid-19 please visit our dedicated page here. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I was certainly given the runaround by others who I had dealt with. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. It's the result of a monopoly. Fuck that, what a joke of an optional extra. The best person in the world. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. A copy of the travel warning from the Government Agency. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. To read more about Covid-19 please visit our dedicated page here. is cancelled or postponed by the provider. Conditions that are unpredictable and the event is more than two months in the future. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App
It's criminal and needs serious investigation. Basically, because they're the only game in town, and they can do whatever they fucking like. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Lost a baby recently? Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Is it cheaper to book online or through a travel agent? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Ticketek takes the issue of scalping seriously. Press J to jump to the feed. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. They need a better system and more staff it seems. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? ProductReview.com.au has affiliate partnerships. We use dedicated people and clever technology to safeguard our platform. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Any vehicle You plan to use during the Booking. You may also wish to resell your tickets if you cannot use them. Where documents can be replaced in advance of theBookingor on the day. To apply for a Refund simply click on the link in your booking confirmation email, or click here. If could give a minus 10 score I would. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Not that they are necessarily wrong, but people often don't comment when things go routinely right. failed the examination previously and had to re-sit. All Theatres and productions and sporting events should seek alternative partners. Any temporary relocation for work must be for a period of at least 3 months. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Sell tickets directly from your Ticketek Account. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Sell tickets directly from your Ticketek Account. NEVER NEVER again. I haven't received my order confirmation email. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. What will a Marketplace ticket look like? Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. No way to recover tickets. Doors Open: 5:00pm
Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. A copy of a notice from the examination body, school, college, university confirming the change of date. :(, tails, they sent an email saying they has processed the refund. You may also wish to resell your tickets if you cannot use them. If you've forgotten your account details, never fear we also . Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). A copy of a notice from the examination body, school, college, or university confirming the change of date. Seven tries before I finally got my second choice of seats. means an unforeseen circumstance completely outside. Wife tested positive on 13th. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. and subject to change at any time. to then often have to go to their desk at the venue to follow up the issues. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Where You are the business owner or registered Director, or a member of Your family is. If there is a financial failure of any Transport provider. How will I receive my tickets? Are there any age restrictions enforced on my event? Forcing people to own smart phones is not giving people choice and freedom. What gives? Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. If they mean no-shows, then so be it. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where You have not been physically examined by a Doctor prior to the date of the Booking. (Receipt required for Doctors note refund up to 50 or equivalent). Privacy (data erasure request)
Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I will never purchase anything with you again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please comply with any stated ticket limit for this event. (This can normally be obtained from the transport companys website). Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. means the unforeseen change of the date of an examination that. Make a report to ACCC. You'd think that but I had the same shitty experience with them on this front. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. No contact, no reply, nothing.You have stolen money from thousands of people who need it. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I'd be interested whether this is something the ACCC would be interested in. I got tickets to a concert from ticketek that got cancelled of covid. Sell tickets directly from your Ticketek Account. , please contact the Customer Service team directly for further advice about your Refund. Pleased to meet you, won't you guess my name? I am trying to buy tickets but it says unable to lock the ticket. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Please also read the General Conditions of Refund. Almost 90 days and still waiting for my refund back. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot.
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