Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Thanks. However I have a major issue with the classes that are run as well as the management of the club. All rights reserved. No on-duty lifeguard (is this actually legal!!!). The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. But no way to resolve it. How many stars would you give TruGym? Companies can ask for reviews via automatic invitations. Friendly staff. We use cookies to ensure that we give you the best experience on our website. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Awful!!! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Absolutely flabbergasted of the audacity and attitude she had with me. Join the 271 people who've already contributed. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Find out how we combat fake reviews. They are young, inexperienced and basically don't want to be there. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! This hasn't happened and all attempts to contact them regarding this is being ignored. God forbid you request to leave is apparently impossible! Join the 271 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. The Gym is crowded all the time. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. I signed up back in August, waiting absolutely ages for it to open. Been coming here for many years and have always found the staff very pleasant and welcoming. | Read 61-80 Reviews out of 267 Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Your experience matters. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Fantastic facilities. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. The staff are always so friendly, helpful and encouraging when you need it the most. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. This seems to be the case for all former members not just me. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. without helping me with the issue in any way at all. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Head office failed to respond to emails! a nice open plan gym. No matter how many times I try to contact them I never get a response. Save your money, go elsewhere. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The machines, if broken are repaired quickly. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Absolutely the poorest new customer relationships ever!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Join the 270 people who've already contributed. Top gym with great facilities and friendly staff that are always willing to provide support and advice. From my experience and many others on the web they dont respond. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Probably because I sent it in so long ago and it shows their processing times are embarrassing. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Any attempt to contact head office is ignored. Be friendly. BUILD A PERFECT RESUME. This suggests to me that they know they are not up to date. I've always felt so welcome at TruGym and enjoy making my daily trips. We also ensure all reviews are published without moderation. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Staff are mostly friendly and it's well worth a visit. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. It would also be good to have some hit classes in the morning at 6. DEFINITELY AVOID TruGym and Harlands. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Friendly staff always happy to help. Companies can ask for reviews via automatic invitations. We use dedicated people and clever technology to safeguard our platform. I paid for a year membership and at that point had several months left. Would definitely recommend to a friend especially with the ladies only facility. Awful!!! Top gym with great facilities and friendly staff that are always willing to provide support and advice. Friendly environment for ladies only. The management are useless and very unfriendly. Staff were non empathetic and unhelpful following the incident. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Do you agree with TruGym's TrustScore? Totally disgusted with the service offered with no thought or effort of building a customer relationship. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. | Read 21-40 Reviews out of 266 Your experience matters. Head office failed to respond to emails! False advertising! Firstly, thank you for reporting this to us. We also ensure all reviews are published without moderation. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. I choose at this time to cancel our memberships and truGym continued to take money from my account. Awful showers. I then get an email in May saying I would be charged 14 per month. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. The money left my account and from that date I have never heard anything from them. i, Be vigilant about their policies. I paid for a year membership and at that point had several months left. i havent seen the gym manager, i dont know even if she exists, just heard there is one. | Read 241-259 Reviews out of 259. Join the 261 people who've already contributed. Here are 8 tips for writing great reviews. No matter how many times I try to contact them I never get a response. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Highly recommended. Went there this afternoon and there was signing stating the gym was forced to close. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! They want you to sign up to a 12 month contract with the promise you can freeze free of charge. TWO WEEKS go by and nothing. Waste of money. Suggested companies are based on peoples browsing tendencies. Dreadful management of memberships Id avoid this company and invest elsewhere! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. because of this I was able to cancel my contract. I appreciate that it is a budget gym and the range of equipment is adequate. But the other equipment makes up for it. Joined for a month at the Keighley branch in August 2013. Your experience matters. Not helpful at all. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! No warning, no contact via letter or email. When it comes to growing a business, reputation is everything. Our gyms come with either a sauna or steam room (some have both!) He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. | Read 101-120 Reviews out of 262 TruGym Stevenage. Fuming to be honest. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Its not worth the money that I am paying now. Totally disgusted with the service offered with no thought or effort of building a customer relationship. This company doesnt care about its members, its purely about money for these people. Consistently fail to keep to their own opening and closing times. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Very shocking, and it looks like I'm one of many many cases. Find out how we combat fake reviews. Lovely gym with great facilities! This review is on the company and not the local gym. Bring back Les Mills Body Combat please! It said I should hear back within 48 hours. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Any attempt to contact head office is ignored. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. CON's / The gym is a mess! 2023 Trustpilot, Inc. All rights reserved. Completely recommend this gym for any women that are looking for a great gym for good value for money. Absolutely flabbergasted of the audacity and attitude she had with me. I am very disappointed that you have emailed me as a new member. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I email head office never got a reply. How many stars would you give TruGym? Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! The pool is excellent. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Broken equipment takes a long time to be repaired. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I find I spend more time on looking for the weights I need and connectors rather than actually training! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. These companies sure know how to work the direct debit magic to help themselves and rip of people. 0 star! Weights are all over the place. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. 2023 Trustpilot A/S. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Here are 8 tips for writing great reviews. TrugymStop taking payments from new customers when you know full well that you are closed !!!! THE WORST customer service i have ever had the misfortune to encounter. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Huddersfield gym- horrible service, old gym equipment. The number for the centre was not being answered, neither were emails. They definitely must have known about the closure. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Here are 8 tips for writing great reviews. Complaining to TruGym is difficult. I was asked if Id like to suspend or cancel my membership. Join the 270 people who've already contributed. Needs improving but here is hoping it gets there! It was ideal as there is a Friday class at 5:30. Bring back Les Mills Body Combat please! They definitely make it difficult to contact them through their website. In the meantime, they have been taking money out of my account. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! info@gurukoolhub.com +1-408-834-0167; trugym customer service. !Poor service. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. I've had an amazing time going to this gym. Gym is always clean and range of machines is good. Absolutely shocking customer service. Pool full of screaming kids. How many stars would you give TruGym? I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. We'll then contact Harlands on your behalf to get this resolved. Date of experience: 19 February 2018 I DO NOT RECOMMEND. Hi,There are no induction classes for new joiners on weekends. 2023 Trustpilot A/S. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I think there are more people than the capacity of gym. | Read 261-266 Reviews out of 266 Anyone can write a Trustpilot review. The toilets are extremely dirty as well as the showers. | Read 41-60 Reviews out of 265 Here are 8 tips for writing great reviews. Lots of equipment to use and is open to everyone. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Consistently fail to keep to their own opening and closing times. Correction: non-existent customer service. Understandably very angry!! A positive and social environment to train and meet people. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. This resulted in TruGym blocking me me on twitter. It goes against our guidelines to offer incentives for reviews. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. They've also had bad reports in the paper. We also ensure all reviews are published without moderation. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. The branch (Chatham) don't even answer my emails now! Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Awful!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service We use dedicated people and clever technology to safeguard our platform. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. All rights reserved. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. The Stockton site seems to be run on a shoestring. Good luck getting them to answer the phone. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS.
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